Refund Policy
Last updated: July 17, 2026Status: DRAFT — not yet published. Placeholder fields below must be completed and reviewed by qualified legal counsel before this page goes live.
1. Introduction
This Refund Policy explains when payments made to Y&A 10X Club may or
may not be refunded. It applies to membership fees, renewals, event
registrations, guest/additional attendee fees, special formats, coupons,
credits, and other paid services unless separate written terms are
provided for a specific offering.
2. Key Principles
- Membership access is curated and becomes active only after approval and successful payment.
- Once membership is activated, membership fees are generally non-refundable.
- Coupons, credits, and passes are not redeemable for cash.
- Refund timelines depend on payment gateway, banking partner, and processing cycles.
- Transaction charges, gateway fees, and taxes may be non-refundable where applicable.
- Special formats may have separate refund rules due to fixed costs, venue commitments, and limited seats.
3. Membership Fee Refunds
| Topic | Details |
|---|---|
| Before approval | Payment should not normally be collected before approval. If collected due to error and membership is not approved, refund will be reviewed and processed as applicable. |
| After approval but before activation | If payment is made but activation has not occurred, refund requests may be reviewed case by case. Administrative or payment charges may be deducted where applicable. |
| After membership activation | Membership fee is non-refundable once membership is activated, dashboard access is enabled, or member benefits begin. |
| False information or policy breach | No refund is due if membership is rejected, suspended, or terminated due to false information, misconduct, misuse, breach of policy, or legal violation. |
| Duplicate / failed transaction | If the same payment is debited twice or a failed transaction is charged, the duplicate/erroneous amount will be refunded after verification. |
4. Renewal Fee Refunds
Renewal payments are generally non-refundable once renewal access is
activated. If a renewal payment is made by mistake, duplicate payment,
or technical error, it may be reviewed and refunded after verification.
5. Event Registration Refunds
Event refund rules may vary based on the event type, venue commitments,
seat capacity, and event-specific terms. Unless a specific event page
states otherwise, the following default rules apply:
| Topic | Details |
|---|---|
| Cancellation by Y&A | If Y&A cancels an event, registered participants may receive a refund, credit, transfer to a rescheduled event, or alternate arrangement as communicated by Y&A. |
| Rescheduled event | If an event is rescheduled, the registration may be transferred to the new date. Refund eligibility, if any, will depend on the circumstances. |
| Member cancellation: 7+ days before event | Y&A may offer credit, partial refund, or transfer subject to event type and costs already incurred. |
| Member cancellation: within 7 days | Generally non-refundable because seats, food, venue, and logistics are committed. |
| No-show | No refund or credit for no-shows. |
| Guest/additional attendee fee | Refund or credit follows the same event cancellation rules unless event-specific terms say otherwise. |
6. Special Formats, Retreats, Funding Day, and In-Person Masterclasses
Special formats such as Funding Day, retreats, in-person masterclasses,
paid workshops, closed-door founder rooms, sponsor-only/private
sessions, and premium events may have stricter refund terms. These
formats often involve limited seats, fixed venue commitments, speaker
costs, food, stay, travel planning, and curation costs.
Unless specifically stated otherwise, special format payments are
non-refundable once the seat is confirmed. Y&A may, at its discretion,
offer a credit or transfer where operationally possible.
7. Coupons, Credits, and Passes
- Coupons and credits have no cash value.
- Coupons are non-transferable unless explicitly allowed.
- Expired coupons cannot be reactivated unless Y&A approves.
- If a coupon is used and a refund is granted, the coupon may not be restored automatically.
- Misuse or fraudulent use of coupons may lead to cancellation without refund.
8. Failed, Duplicate, or Incorrect Payments
If a payment fails but your account is debited, or if duplicate payment
is made for the same membership, renewal, or event registration, contact
us with transaction details. After verification, eligible refunds will
be processed to the original payment method where possible.
9. Refund Request Process
To request a refund or cancellation review, email us with:
- full name and registered email/phone;
- membership ID or application ID, if available;
- payment date, amount, and transaction ID;
- event name or plan name;
- reason for refund request;
- supporting screenshots or bank/payment proof where relevant.
Send requests to: ⚠ TODO: official support/legal email
10. Processing Timeline
We aim to acknowledge refund queries within 2 to 5 business days. If
approved, refunds are generally initiated within 7 to 15 business days,
but actual credit to your account may depend on the payment gateway,
card issuer, bank, UPI provider, or other payment partner.
11. Non-Refundable Items
- activated membership fee;
- used coupons, credits, or passes;
- event no-shows;
- payments for special formats where stated as non-refundable;
- transaction charges, gateway fees, and taxes where not recoverable;
- membership terminated for misconduct, false information, policy breach, or misuse of member data;
- digital/online session access already consumed.
12. Discretion and Fair Review
Y&A may review exceptional cases at its discretion. Any discretionary
refund, credit, extension, transfer, or adjustment does not create a
precedent or obligation for future cases.
13. Contact
| Topic | Details |
|---|---|
| Operator | Y&A 10X Club |
| Address | ⚠ TODO: needs legal review |
| Refund / Billing Email | ⚠ TODO: needs legal review |